Two hard working retailers, together with their spouses and a service champion, who demonstrated an exceptional business performance and maintained a customer centric approach to their work, will be embarking on an all-expense paid trip to Dubai to participate in this year’s Shell Global Smiling Stars Programme.
They are Mr. Yiadom Boakye Boateng, the Country Retailer of the Year, Mr. Micheal Darko, Gold Retailer and Evans Ofusu Agyei, Service Champion of the Year. Naphtalie Nii Ayi-Bonte of Vivo Energy Ghana was also judged to be the Territory Manager of the Year at the 2017 Vivo Energy Ghana Retail Business Conference and Awards Dinner.
A total of 51 awards were also presented to deserving retailers and support staff across the country for their hard work and exemplary performance in 2017, which contributed to the growth of the business.
Speaking on the theme, ‘Transform and Thrive’, the Managing Director of Vivo Energy Ghana, Mr Ebenezer Faulkner commended the retailers for their achievements and urged them to evolve and adopt a new business mind-set and behaviours to succeed in the market.
“We understand that our customers are looking for more than just a fill-up when they drive to our service stations and that ultimately is not just about the quality fuels and lubricants we sell, but about delivering a complete service station experience. We will continue to partner with both local and global high quality brands to give our cherished customers a delightful experience at our service stations,” he said.
Mr. Faulkner also encouraged the retailers to comply with Vivo Energy’s high Health Safety Security and Environmental standards, particularly in the areas of product handling and site security at the retail stations.
The Retail Manager of Vivo Energy Ghana, Mr. Kwame Ackah reaffirmed Vivo Energy Ghana’s continuous support to the retailers and forecourt staff to equip them with better and improved skills to deliver superior services to customers.
Commenting on his award, the 2017 Country Retailer of the Year, Mr. Yiadom Boateng, expressed his profound gratitude to Vivo Energy Ghana and his team:
“Thank you management and staff of Vivo Energy Ghana for all the support. I am very confident that this award will motivate us to work harder to ensure customers get the best value from our Shell service stations. I encourage all retailers to continue to strive hard for the business and put in more efforts to win next time. I am a living testimony of hard work,” he said.
About Vivo Energy:
With a vision to become Africa’s most respected energy business Vivo Energy Ghana, the company that distributes and markets Shell-branded fuels and lubricants, was established in 2013. The Shell brand has been in Ghana since1928.
Vivo Energy Ghana has a fuels storage capacity of 11,000m³ and 216 service stations, with many offering Shell Cards and convenience retail stores.
Vivo Energy Ghana employs 146 people. The company is recognised as a leader in the oil industry, championing and setting standards for safety.
Vivo Energy provides high quality solutions for motorists and businesses in Botswana, Burkina Faso, Cape Verde, Ghana, Guinea, Ivory Coast, Kenya, Mali, Mauritius, Madagascar, Morocco, Mozambique, Namibia, Senegal, Tunisia and Uganda. Its retail offering includes fuels, lubricants, card services, shops and other non-fuel services (e.g. oil change and car wash). For businesses it provides fuels, lubricants and liquefied petroleum gas (LPG) to business customers across a range of sectors including marine, mining, and manufacturing. Jet fuel is sold to customers at 23 airports though a partnership with Vitol Aviation.
The company employs around 2,360 people, operates over 1,780 retail service stations under the Shell brand and has access to approximately 900,000 cubic metres of fuel storage capacity. Shell and Vivo Lubricants has blending capacity of around 124,000 metric tonnes at plants in six countries (Ghana, Guinea, Ivory Coast, Kenya, Morocco, and Tunisia) producing Shell branded lubricants.